1. Summary
- Try Callcraft free first: the free trial (10 AI minutes) needs no payment.
- Cancel any time. You keep access until the end of the period you paid for.
- New customers get a 7-day money-back guarantee on their first purchase (conditions below).
- Approved refunds go back to your original payment method within 5–7 working days.
2. Cancelling your plan
You can cancel at any time by emailing support@callcraft.in from your registered email address, or from the Plans & billing page in the app where available. Plans bought as a one-time payment simply end at the end of their period and are not charged again. If your plan renews automatically, cancelling stops the next renewal; you won't be charged again, and you keep access until the end of the current period.
Cancelling doesn't delete your account or data. To delete your account, see our Privacy Policy.
3. When you can get a refund
| Situation | Refund |
|---|---|
| First purchase of any monthly, 7-day or 3-month plan, requested within 7 days of payment, with 30 AI minutes or less used | Full refund |
| First purchase of a yearly plan, requested within 7 days of payment, with 60 AI minutes or less used | Full refund |
| Job Switch Confidence Guarantee: you completed at least 5 AI mock interviews within 7 days of payment and don't feel more confident | Full refund, however many minutes you used |
| An automatic renewal you didn't want, reported within 7 days, with no AI minutes used since the renewal | Full refund of that renewal |
| You were charged twice, or money was debited but your plan wasn't activated | Full refund of the extra or failed payment |
| A technical problem on our side stops you using the service and we can't fix it within 7 days of your report | Refund for the unused part of your plan |
4. When refunds aren't available
- After the 7-day window, or once more than the minute limits above have been used, except in the cases listed in section 3.
- For the unused part of a period after you cancel (you keep access until it ends instead).
- Renewals, other than the case in section 3.
- Accounts suspended for breaking our Terms & Conditions, for example using Live Copilot in a job interview, exam or assessment, or sharing one account between several people.
5. How to request a refund
- Email support@callcraft.in from your registered email with the subject "Refund request".
- Include the payment ID or receipt, the plan and a line on the reason (it helps us improve, but it won't affect an eligible refund).
- We reply within 2 working days to confirm whether the refund is approved.
- Approved refunds are processed to your original payment method (UPI, card, netbanking or wallet) within 5–7 working days. Depending on your bank, it can take a few more days to show in your account.
When a refund is processed, the plan it paid for ends and your account returns to the free plan. Your history and reports stay available.
6. Price changes
If we change a plan's price, the new price applies from your next purchase or renewal, never to a period you've already paid for. We'll tell you before a renewal at a new price.
7. Contact
Scalebiz (operating Callcraft)
Bokaro, Jharkhand, India (full address on our Contact page)
GSTIN: 20HNZPM7530Q1Z0
Email: support@callcraft.in · Phone: +91 82719 05324
Monday to Saturday, 10 am to 7 pm IST